Process Approach and Management

ST Process Approach

Our process approach examines the interrelated activities of our company, identifying how they are organized and managed, in order to continuously enhance their efficiency and effectiveness. It is based on

• Identifying processes and clearly defining responsibilities
• Consistently describing processes
• Measuring performance
• Improving activities
• Managing and making decisions

In ST, we have been engaged in a companywide ISO/TS certification process, as a single entity, since 2003. This approach requires strong standardization and rigorous key process definition. Deployment is verified yearly in each site by both internal and external audits.

Process Mapping

Process modeling provides a visual mapping of ST processes, which allows us to build a coherent, robust framework for our quality management system, and indentify adn correct any disconnects amongst processes. ST processes according to three main types:

• Management processes, to design, deploy, pilot and measure our strategy throughout all its processes and activities
• Support processes, to manage the common resources, optimize the flow of other processes and acquire and use process data and information
• Main processes contributing to product realization from the identification of customer needs to their satisfaction

“Our customers count on each of us to continually improve the effectiveness and efficiency of our Quality Management System and processes.”