品質ポリシー
プロセスアプローチ＆マネジメント
継続的改善
欠陥ゼロ（Zero Defects)
品質監査
顧客要望への対応
変更情報の通知
苦情対応マネジメント
返品マネジメント
製品開発における品質
チェンジ･マネジメント
不適合マネジメント
トレーサビリティ
サプライチェーンの品質
RoHS/ECOPACK
品質システム認証
 

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Return Management

If parts must be returned to ST, we seek to minimize the impact for our customers. Our goal is to manage customer return requests in the shortest possible processing time.

Returns Process

Before processing a claim, it must be justified and approved by ST. Returns are justified if

  • The products are original ST products and have been sold by ST to the customer
  • The return conforms to ST general terms and conditions of sales and, when relevant, specific contractual agreements
  • The rational for return is explicit and has been validated by ST, which will in this case issue a Return Material Authorization number, which is obtained through a specific internal process involving the different concerned parties, and provide specific instructions for the return logistics.
 

Products that have been manipulated or altered and are no longer in their original form as supplied by ST are not eligible for returns. 

A customer quality complaint   analysis is launched for all returns, allowing us to identify the origin of the problem and take all needed actions to resolve it. This analysis is required to authorize the return.

If ST approves the request, the return is approved, a Return Material Authorization number is issued with shipping instructions and a credit note is issued as soon as the parts are received by the ST warehouse.

More Information and Contacts
For more information please contact your local sales representative or contact our technical support