Our sustained success is based on our ability to satisfy the expectations of our customers and other interested parties in a balanced way, over the long term. This is the goal of our business, which drives our company culture, called Sustainable Excellence.
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We strive to delight our customers through a rigorous adherence to quality and consistent zero-failure performance. We will achieve this by focusing on five essential areas of quality excellence, which form the foundation of our quality policy: Customer relationship management to understand and meet or exceed the current and future expectations of our customers. Robust products to achieve built-in quality throughout the poduct development process.
Robust processesto ensure flawless execution, prevent failures and recurrences, and continually improve the way we work. People, who must be empowered, skilled, competent and dedicated to quality. Please read our complete Quality Policy (.pdf) |
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These aspects are fundamental and complementary: a robust product in a weak process will not work; and good tools, methods and systems don’t matter if people don’t use them correctly. The final quality of the products and services we deliver to our customers depends on the flawless execution of each and every one of our activities. Quality is a shared responsibility. All of us in the company are accountable for quality excellence, no matter where we work. We must never compromise quality. This is essential to the sustained success of our business. |
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